Joseph P. COhen, Jr

 

Synopsis

Senior Project Manager/ BSA with a proven track record managing IT professionals, building project teams to develop and implement solutions and leading large company-wide projects critical to attaining company objectives. Broad understanding of networking technologies, risk and security, mainframe platforms, budgeting, cost analysis, business issues, and a solid background in process-based development. Highly effective communicator, with the ability to work across all functions of an organization. Experience with large banking institutions and familiarity with Federal Regulations.

 

NETWORKING AND SOFTWARE:        

WINDOWS NT SECURITY, DOMAINS, ACCESS CONTROL LISTS, DNS, SQL SERVER 6.5. MICROSOFT IIS AND (S)FTP CLUSTER SERVER MANAGEMENT AND IMPLEMENTATION. CONDUCTED FORMAL CLASSROOM TRAINING FOR FRONTPAGE 98/2000, AND INTERNET EXPLORER (IE) 4/5, AND WINDOWS NETWORKING SKILLS. SOFTWARE SKILLS INCLUDE WINDOWS 9X & NT, WINDOWS OFFICE 9X/2000, MICROSOFT PROJECT AND LINUX.

 

PROTOCOLS AND LANGUAGES:        

INTERNET PROTOCOLS INCLUDE TCP/IP, HTTP, (S)FTP, HTML(S), SMTP, POP3 AND JAVASCRIPT. A LIMITED KNOWLEDGE OF ACTIVE SERVER PAGES (ASP), VBSCRIPT, ACTIVEX, AND ODBC. TELECOM PROTOCOLS INCLUDE ISDN, DSL, FRAME-RELAY, and ATM T-1 THROUGH OC48.

 

EXPERIENCE:

Seven Hills IT: IBM: Capital One                                                                       3/16/2006- 11/27/09

Apex Systems: Capital One                                                                              9/13/2001 – 9/30/2004

Spherion: SBC Communications: Capital One                                      5/2/2001 - 9/12/2001

IT Project Manager: Network Planner: Solutions ENG

As a Senior Project Manager for Capital One I worked with Business Dept., IT Risk Office & Enterprise Technical Organisation negotiating trade offs, timelines and budgets for small to large scale projects ($30k - $40mil.) often juggling 5 or more projects concurrently. I managed scaleable network planning, application development, business processes, software migrations & upgrades, disaster recovery & continuity planning and design according to Capital One standards and procedures including but not limited to:

  • Manage project risks and issues to include escalation, resolution and acceptance.
  • Prepare weekly project status reports including overall status, budget status, scope/schedule changes, etc., including projects with high corporate exposures and risks.
  • Maintaining platform product and configuration standards. Research of products and services with a focus on tactical (day-to-day) and strategic (long-term) initiatives.
  • Overall accountability and responsibility for the progress and successful delivery of the project effort.
  • Comply with all existing SDM methodologies and standards such as, Complete and submit project registration form, create and manage project plan, update key members of project, manage project scope, schedule, costs and forecasts, Manage project tasks, manage project resource requests.
  • Building and leading multiple concurrent project teams to develop and implement solutions.
  • Subject Matter Expert (SME) for system recovery projects for Network Solutions Dept.
  • Support project sponsors and resources by refining scope, design and IT support procedures. Support project budgets with the required equipment, services and resources. Manage external vendor relationships. Obtain vendor quotes and selection of contracted vendors. Managed multiple concurrent (3-8) IT projects.
  • Planning and management of large integrated system recovery exercises in a team environment.
  • Interfaced with the Continuity Planning Liaisons, Business Continuity Planning, Information Security Consultant teams on various new projects requiring recovery solutions and the Technology Services Technical Recovery Planning team on architecture of solutions and planning for recovery exercises. (As the Network Solutions team member.)
  • Act as design authority for new projects by defining the technical project requirements, documentation and drawings. Develop and enforce engineering standards and specifications. Create high-level design options for customer presentation. Create and maintain network test plans

As a Project Manager I am a single point of accountability including but not limited to:

  • Represent solutions to customers, other departments and all external business units. Develop detailed statement of work following high-level design option selections, budget demands, risk assessments, IT support plans and recovery plans.
  • Insure delivery on commitments of cost, schedule and scope.
  • Bring internal resources to the project team as required. Manage resources, staff and deliverables.
  • Worked with multiple internal cost centers (depts.) including: Card Services, Small Business Loans, Mortgage & Student Loans, Cross Sell, REFI (refinance), Call-Centers, IT Infrastructure, Security & Information Risk Management and Continuity Planning departments.
  • Types of projects include; network (intra-extra nets), TELCOM, software development & roll-out, Upgrades to Software & Hardware, Disaster Recovery (DR), Data Warehousing (DW), Business Policies and Procedures, new products, product campaigns, Regulatory projects to include high profile/exposure,  Corporate Initiative and Mergers & Acquisition projects.

 

GE Financial Assurance                                                                                   6/12/00 – 12/1/00

Customer Service Web Support Team

Support clients and senior corporate-staff with Internet/Intranet issues, coordination of cross-functional team members and their associated deliverables; work with Internet team to provide highest levels of fast, accurate and professional web site support; research and advise on technologies and strategies that increase web site traffic, improve return visitation and usage levels, and make the company the industry leader for web-based customer service and support; maintain consistent and efficient policies and procedures for outside service relationships; demonstrate consistent and excellent cross-functional communication of activities and results. Conducted weekly cross-organizational project meetings with department leaders.

·         Helped establish written team standards (SOPs).

·         Conducted formal training for call center support staff.

 

Phoenix Web Services, Inc.                                                                              3/1/99 – 4/1//00

Sr. Network Engineer

Managed complex IT projects and budgets, including development of project plans and schedules. Implemented escalation procedures and documented critical processes.  Prioritized software and hardware deployment for a 120-station Windows NT network including wireless Pen tablets.

 

·         Developed training material and conducted classroom training for clients and staff for IT skills.

·         Consulted with clients (pre-sales) on Intranet applications.

 

New Millennium Technologies                                                                         2/98 – 3/99

Director of Telecom Services

Had direct responsibility for WAN and IT projects. Responsibilities included assignment of work, management of budgets, negotiated trade-offs between system/solution functionality and user/stakeholder needs. Communicated project status to corporate officers and engineering staff. Provided coaching to other Project Managers, Analysts, Developers and business partners.

·         Conducted progress reporting, vendor coordination and scheduling of resources.

·         Coordinated TELCOM installations and configurations (Frame-Relay, ATM, ISDN and DSL) with contractors and engineers.

·         Established new product offerings call center standards and security procedures.

 

 

CyberWorks Inc.                                                                                               8/94 – 2/98

Director of Technology

I managed corporate-wide IT projects and budget; conducted cross-organizational meetings with department managers about open projects, sales and training. Management of associates and contractors to ensure that established cost, time and goals where met. Met with Vendors and established corporate relationships for purchasing, deployment and support. Responded to issues raised from department managers.

·         Coordinated vendor installations and support calls.

·         Designed and managed deployment of fiber optic Windows NT networks. Managed call center support staff.

·         Attended corporate budget meetings and prepared dept. budget reports.

 

EDUCATION:

Paul D. Camp Community College - General Education and Computer Science.

                                                                 (3.6 GPA on a 4.0 scale)

US Airforce - Airframe Design and Repair (certificate of training 1981)

Trained in Cisco Systems IOS for routers, bridges and hubs. Attended training for Ascend ISDN routers.

 

REFERENCES: Available upon Request.